Jason Muni
- Computers & IT Engineering Web Design
- IT Director
I am a self-motivated, detail oriented individual and a passionate customer service advocate; experienced in relationship building and creative problem solving with superior verbal, written and interpersonal communication skills.
My Objective is to demonstrate my skill set as an experienced and effective leader and manager. To further build partnerships with customers by regularly illustrating a high level of problem solving expertise and by applying skills in order to advance my professional career.
Established and implemented short and long-range goals, objectives, policies and operating procedures; monitor and evaluate program effectiveness; effects change required for improvement. Thorough knowledge in systems/network planning and acquisition, telecommunications hardware and systems, strategic planning, personnel management, change management, project management, budgeting, gap analysis, policy development and implementation of best business practices.
Oversee the allocation and coordination of internal and external resources and the development and the evaluation of programs to ensure flexible response capability and quality of service. Fiscal responsibility for efficient and effective coordination of internal and external resources. The ability to apply best business practices while maintaining fiscal integrity in the evaluation of enterprise resource planning systems
Easily acclimate to positions of greater complexity and thrive when faced with new challenges and increased responsibilities; ability to interact effectively with individuals of varying ages, status, and cultural backgrounds.
Offer flexibility and adaptability to continually changing workplace conditions and fast-paced environments; superior communication skills; dynamic speaker; ability to interact productively; strong leadership capabilities. Improved staff and team morale by initiating regular meetings and developing formal training plan.
2002 - 2004Computer ScienceUniversity of Central Florida
Go Knights!
2004 - 2008Florida Atlantic University
Go Owls!
2002 - 2005Support Manager
Data Backup & Recovery, Virus Removal, Systems Optimization, Preventative Maintenance;
Employee scheduling and new hire training;
Meeting and exceeding department budgets and goals.
2005 - 2010General Manager and Director of Affiliate Marketing
Responsible for company growth and expansion, Inc 5000 company;
Managed two successful affiliate referral programs, CJ.com and HostGator in-house program;
Reformed company hierarchy and general policies;
Developed and managed company payroll and employee benefits systems;
Effectively resolved escalated service support issues;
Hired and trained 50+ support reps to handle customer service hosting support issues.
2010 - 2012VP of Business Development
Direct consultation with clients’ Executive team and management to set IT budgets and to save costs by utilizing new technologies;
Manage 50+ customer relationships, daily internal operations, project management, and custom software development with an affordable Enterprise level IT model for small and medium businesses;
Create and manage online social media networks as a platform to promote new business, as well as connect with existing clientele to strengthen relationships;
Responsible for company growth and expansion with development of an Affiliate Referral program;
Direct involvement with oversight for IT Support, IT Sales and Software Development Departments;
Provide customers with the highest level of customer service and professionalism;
Responsible for all interviewing, hiring and terminations within all departments;
Oversee Accounting Department in collection efforts as well as contract negotiations;
Coordination and setup of Networking Events and speak publicly on company’s behalf;
Specialize in Medical and Financial Enterprise IT Support, HIPAA & SEC Compliance;
Development of new Advertising and Marketing campaigns to promote business.
2012 - 2014NOC Manager
Manage the day to day operations of a Global Enterprise Network Operations Center;
Generate and analyze network performance reports;
Provide support for enterprise class network infrastructure including routing, switching, firewalls, and other related software and equipment;
Remotely monitor client’s infrastructure using RMM tools;
Provide a high level of technical assistance to Network Engineers;
Act in a technical consulting capacity with client departments, division, and organizations;
Communicate proactively with the Network Operations staff and customers for problem identification and resolution;
Implemented ticketing system, AutoTask, to manage and track support issues;
Assist with the review and evaluation of personnel performance.
2014 - 2015VP of Operations
Manage all business operations of the Software Development company,
Build new formal processes for streamlining operations,
Create new company hierarchy and reform job roles within the organization,
Consult with clients on a technical and business level to provide customized software solutions,
All of our software funs in the Salesforce cloud, SaaS and is charged on a per user basis,
Implementation of RemedyForce Ticketing system and Milestones Project Management system,
Migrated entire company to run in the cloud, IaaS, inclusive of Office 365.
2014 - 2016CEO
Provide a vast array of IT Consultation and Technical Services for Businesses
Focus on Managed IT Services, providing true solutions for clients
Vendor agnostic approach that encourages a Trusted Advisor synergy.
Specialize in Webhosting, Web Design, and Cloud Migrations.
Network Operations Center IT Monitoring 24×7 for all IT for business solutions.
Discounted Product Ordering and Procurement available as value add to our clients for cost savings.
Developed single pane of glass, self-service portal for end-users to managed all their technology.
Affiliate Marketing Referral Program developed for commission earnings and revenue sharing.
Dedicated to providing the best in class, best business practices for Information Technology consulting.
Jason Muni has been a Technology Executive for such companies that include Best Buy's Geek Squad, HostGator.com, and Modcomp’s global Network Operations Center (NOC). Jason has a passion for technology and is a customer service advocate capable of pre-sales architecture and engineering, solution selling, and implementation services. He has extensive background in Managed Services, Webhosting, SaaS/IaaS, Virtualization, Cloud Computing, Security and Compliance. Jason's strategy for company growth and success is to establish and implement short and long-range goals, objectives, policies and operating procedures; monitor and evaluate program effectiveness; effects change required for improvement. This strategy includes systems/network planning and acquisition, telecommunications hardware and systems, strategic planning, personnel management, change management, project management, budgeting, gap analysis, policy development and implementation of best business practices.